Reference

tvtoto Legal: Know Your Account Rules

tvtoto Legal explains the rules that apply before you open an account, use the lobby or request account changes.

LOCAL LAW PATHACCOUNT RECORDSPOLICY CONTACT
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tvtoto tvtoto Legal: Know Your Account Rules
CONTACT ROUTES

Ask Us About Legal Access

A clear contact route matters when a policy question affects your account.

Account policy request Use the account support route when you need a Legal clause explained, an access…
Wallet record question For DANA, OVO, GoPay, QRIS or bank-transfer records, send the payment reference and date…
Data change request Ask through support when your account details need correction or removal review.
DATA PRACTICE

Browse How We Handle Legal Records

We keep our Legal process tied to identifiable account actions rather than vague profile labels.

Data collected

We may handle your phone number, account identifiers, verification status and payment references when those details are needed to apply Legal rules or answer an account request.

Cookie choices

Cookies can keep your selected session and help connect a browser visit with the correct account path. You can manage browser cookie settings, though some access steps may then need repeating.

Account security

Phone verification is an account step before access, and we do not ask you to disclose a password or one-time code in a support message. Keep those credentials private.

Device sessions

On mobile, closing the browser can end a session or require another login when you return. This behaviour helps keep account access linked to the device session you started.

Record retention

We retain account and payment references for as long as needed to address Legal duties, transaction questions and security checks. A request can ask what record remains and why.

Changes and contact

To request a correction, access copy or policy clarification, contact us through the account support route with your account phone number and the specific record concerned.

Check Legal Answers Before Opening

These Legal answers address the account questions we expect from Indonesian customers before they proceed. They explain access wording, records, cookies and contact steps without replacing the current policy text. When a question depends on your location or account history, send the relevant reference through the support path so we can assess the actual record.

tvtoto Legal covers account access, phone verification, payment references, cookies, security handling, record retention and requests to change personal details. The applicable access position depends on local law.

Access is offered where local law permits. Your location and account details can affect eligibility, so read the current Legal wording and contact support if your account path does not proceed.

These payment names identify wallet records that may be linked to an account question. We may use a receipt reference, date and account phone number to locate the relevant activity.

The policy addresses phone numbers, account identifiers, verification status, browser cookies, device sessions and payment references. We use these details for access, security and specific account support requests.

Use the account support route and state which detail is incorrect. Include your account phone number and the record or date involved; we may ask for additional identity checks.

Records remain for the period needed for Legal duties, transaction questions and security checks. You can ask support which record is retained and the reason connected with it.

Browser cookie settings can affect session continuity and may require you to repeat a login or verification step. Managing cookies does not remove the policy requirements for account access.

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